Effective Date: 1 August 2025

At The Pink Room Beauty Co. (“we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us, including when you book appointments, purchase services, visit our salon, or use our website and online booking system. 

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Details: Appointment dates, times, services requested, and staff preferences.
• Payment Information: Payment details (processed securely via third-party providers).
• Profile Information: Customer account details, preferences, and purchase history.
• Communication Data: Messages, emails, or other correspondence with us.
• Website Usage Data: Information about how you use our website (via cookies or analytics).

2. How We Use Your Information

We use your personal information to:

• Schedule and manage your appointments and packages.
• Communicate booking confirmations, reminders, and updates via email, SMS, or WhatsApp.
• Process payments and provide invoices or receipts.
• Send you special offers, promotions, and salon updates (with your consent).
• Improve our services, website, and customer experience.
• Comply with legal obligations and resolve disputes.

3. Third-Party Marketing & Advertising

With your consent, we may use your information to deliver personalized advertisements and offers through third-party platforms such as Facebook, Instagram, or Google Ads. This may involve sharing limited, non-sensitive data (such as your email address or browsing behavior) with these platforms so they can display relevant ads to you.

You can opt out of this at any time by:

• Adjusting your ad preferences on these platforms,
• Unsubscribing from our marketing emails, or
• Contacting us directly (see details below).

We will never sell your information to third parties, and all data shared for advertising purposes is handled securely and only as necessary to deliver our promotions.

4. Sharing Your Information

We will never sell your personal information. We may share your information only with:

• Service Providers: Such as booking platforms, payment processors, or IT providers who help us deliver our services.
• Advertising Partners: As described in Section 3 (only with your consent).
• Legal Authorities: When required by law or to protect our rights and safety.

All third parties are required to keep your information secure and use it only for the agreed purpose.

5. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. Your data is stored securely on our booking systems and servers, which use encryption and industry-standard safeguards.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information.
• Correct or update any inaccurate details.
• Request deletion of your personal information (subject to legal requirements).
• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS/WhatsApp messages.
• Opt out of targeted advertising (see Section 3).

7. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, but this may affect website functionality.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your data, or have a privacy concern, please contact us:

The Pink Room Beauty Co.
Email: 
Phone: 079 185 7755
Address: Block C, La Rocca Business Park, 321 Main Rd, Bryanston, Johannesburg, 2191

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on our website with the effective date.